Category Management: Dead or Alive? Fine Tune weighs in, and the answer may surprise you…
Preface: As a diamond is forged under conditions of intense heat and pressure, people and organizations are also capable of accelerated resilience and growth in response to a crisis. As stated in the 2021 Deloitte Global Human Trends report, “The challenge for many will be to sustain that momentum to discover new ways to thrive […]
Ten tips to help you optimize your next enterprise software purchase or renewal for flexibility and resiliency as well as savings
If you’re like most organizations, there’s a lot of talk of shifting from legacy systems to cloud-based solutions—for instance, adopting a contact center as a service (or CCaaS). This has the potential to be a great move. But it can lead to all sorts of issues if the wrong solution is chosen. We look at the challenges businesses face with CCaaS transformation—so you can avoid them.
With the pandemic and stay-at-home orders, eCommerce sales soared by 30%. Consumers started looking for online shopping options with reliable and faster deliveries. It’s become clear that brand loyalty and faster deliveries go hand-in-hand.
If there’s anything we learned in 2020, it’s that customer experience (CX) is vital to a business’ success. It was a time of uncertainty, which lead to a drastic change in how consumers behave. And it was the businesses that quickly adapted to these changes that maintained a competitive edge. Across the board, we witnessed […]
As a member of the Procurement Foundry community, you faced the transformational events of 2020 and quickly evolved to meet the challenges within your organizations. Perhaps you might have even looked here, within the Foundry’s blog, for some guidance. When I wrote this first article of a three-part series on the reinvention of the procurement […]
It is unfortunate that procurement in many public organizations so often does not deliver maximum returns on strategy, competition, or values.
With the right focus and investment, public procurement can stop pushing paper and start building capacity.
How to get full value for your under-performing assets.
Against this backdrop of increasing demand and higher expectations, how does your procurement team renegotiate agreements, consolidate suppliers, and drive savings while taming ‘nuisance’ and unmanaged tail spend categories?