Disconnected agents spend about 15% of their day trying to find information to resolve customer issues and improve the customer experience.
How can procurement help offset the contact center transformation process?
Blog
Car Rental Shortages: Why It “Hertz” To Rent A Car
Rental car companies are having problems putting you in the driver’s seat because of a shortage of cars. So renting a car is no longer a convenient and simple process. The reason for the shortage—at least in part—goes back to the early days of the pandemic when strict travel restrictions were put in place to curb the spread of the COVID-19 virus. And because of a global shortage of semiconductor chips, car companies can’t rebuild their fleet fast enough.
NextGen SCM: the future of Supply Chain Management (a one-on-one interview with Dr. JT Kostman) PART 1
On November 18th Dr. JT Kostman will take to the stage at the FORGE 2021 Blue Sky Conference to talk about the future of supply chain management—Procurement Foundry’s “go-to” virtual meet-up where senior leaders in sourcing and supply chain come together to benchmark their priorities and strategic objectives for the year to come. This is part one in a two-part interview with DR JT Kostman.
With the FORGE 2021 Blue Sky Conference, The Sky Really Is the Limit
I had a chance to recently talk with Procurement Foundry’s Claire Barnes regarding the November 18th FORGE 2021 Blue Sky conference. I was almost immediately impressed with her enthusiasm for both the live venue and the topics the speakers will cover. According to Claire, 2021, Blue Sky will deliver a […]
Only As Strong As The Weakest Link – a Threat to Supply Chain
There’s a looming fuel shortage in the U.K. due to a lack of truck drivers. However, there is plenty of fuel. The challenge is getting it from the point A source to the point B petrol stations, which is where the driver shortage comes into play. So, what do you think could help the current driver problem?
How Your RFx Sets the Stage to Become Customer of Choice
The dynamic has changed in the post-pandemic landscape. Suppliers are becoming more selective in the requests they respond to as they face intense pressure to deliver despite supply chain disruption and increased costs. In this blog, RFP360 explores how procurement can make the RFx process easier and more appealing for suppliers.
What Video Did To The Radio Star, Online Shopping Did To Our Supply Chains
We can all agree that the pandemic was an unprecedented event. But could we have been better prepared to address the increase in demand and its resulting strain on the global supply chain? Instead of focusing on what we could have or should have done to build more resilient supply chains, we can ask what we should currently be doing to address the challenges we face from now on.